Get in touch
Contact Us
Impromptu Originals is a small team, and email reaches all of us. We read everything that arrives and aim to reply within two business days. Below is what to send where, so your message lands with the person who can actually answer it.
We aim to respond within two business days. There is no phone queue and no chatbot — a person reads your message.
What can we help with?
Five things people write to us about.
Viewer support
A film will not play, captions are missing, or something on the site is broken. Tell us the title, your browser, and your device — that is usually enough for us to reproduce it without a back-and-forth.
Email us about viewer support →Rentals & billing
A rental you paid for is not showing up, you were charged twice, or you need a receipt. Send the email address on the receipt and roughly when the purchase happened.
Email us about rentals & billing →Press & interviews
Screeners, stills, key art, and interview requests with our filmmakers. Let us know your outlet and your deadline and we will work to it.
Email us about press & interviews →Film submissions
We look at completed short films and features, including restorations of overlooked work. Send a private link and a short note on the film — please do not send large attachments.
Email us about film submissions →Distribution & licensing
Rights holders, sales agents, and platforms wanting to discuss licensing titles to or from Impromptu Originals.
Email us about distribution & licensing →Before you write
Some answers are already written down.
How long a rental lasts, how many ad breaks a film carries, which browsers we support, how refunds work, and what to try when video stalls are all covered in the help centre. If the answer is there you will have it immediately instead of in two days.
